An Anxious Nationwide client is devastated after losing £1000 in a banking app fraud

An Anxious Nationwide client is devastated: Fraudsters were able to steal a woman’s hard-earned money by accessing her mobile banking app.

Rose, from Cheltenham, was having afternoon tea with her son and his companion when she was targeted by a con artist.

Someone who she believed to be from her building society, Nationwide, called her. The phone caller informed Rose that fraudulent activity was occurring on her bank account, which “immediately” caused her anxiety.

An Anxious Nationwide client is devastated: Losing £1000 in a banking app fraud

Today on BBC’s Morning Live, Rose clarified her situation, stating that the scammers’ authenticity made them more convincing.

The caller knew her name and the last four digits of her bank card, leading her to believe it was someone from the bank. Rose stated, “I believed he was from the bank because he sounded reassuring and I trusted him.”

After gaining her trust, the con artist demanded access to her primary account via her mobile phone’s online banking app.

She provided three of the six numbers used to access her online banking account.

Next, the scammer asked for the lengthy credit card number, but before she could read it, her son told her to halt and call the bank using the number on the back of her house because he suspected something was amiss.

Rose was devastated after contacting her bank and learning that she had fallen victim to a scam.

Rose continued, “In the five minutes it took me to reach the bank, the con artist disconnected the app on my phone and stole approximately £1,000.”

I feared that they were going to seize everything; the situation was truly terrifying. Fortunately, Nationwide was able to reimburse Rose for all of her losses. She is resolved to never be found out again.

“I have removed the banking app from my phone. I would like to prevent others from falling victim to the same fraud. If the bank calls you, do not provide any personal information.

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