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Amazon App Not Working? Here’s How to Fix It

Using the Amazon app, you can shop and browse, place online orders, verify the status of an order, and even receive a discount at Amazon-owned stores such as Whole Foods.

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Amazon App Not Working: Using the Amazon app, you can shop and browse, place online orders, verify the status of an order, and even receive a discount at Amazon-owned stores such as Whole Foods. When an app like Amazon performs so many functions, you likely come to rely on it, which is why it is so exasperating when it malfunctions.

But don’t lose faith. If your Amazon app displays an error or does not function at all, there are a number of troubleshooting steps you can take to get it back up and running.

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Amazon App Not Working

1. Restart the Amazon application

One of the most common (and simple to fix) issues is when a software bug prevents the Amazon app from beginning or loading the main page correctly. Close the app completely (sometimes termed force closing the app) as a first step. If you need a refresher, here are the steps for closing an app on Android and iOS. After closing the application, relaunch it to see if this resolves the issue.

2. Ensure that you have a working internet connection

If the Amazon app is not functioning correctly, it could also be due to a connectivity issue. The Amazon app must be able to connect to the Internet via WiFi or cellular service. Verify that the status bar at the top of the phone’s screen displays a firm WiFi or cellular signal. If it’s unclear whether you have reliable service, try using another app that connects to the internet to ensure that your connection is not the issue.

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3. Check for a new app version.

There may be an issue with the Amazon app preventing it from functioning. It may be incompatible with a recent update to your phone’s operating system, for instance. Your apps should be configured to update themselves automatically; however, if you are experiencing a problem, you should check to see if there is a pending update that has not yet been implemented. Here is how to update Android apps, and here is how to update iOS applications.

4. Restart your phone

If you’re still experiencing issues with the Amazon app, you should restart your phone entirely. This will eliminate any transient software issues plaguing your device. Most Android phones can be turned off by pressing and holding the power button for several seconds, or by bringing down the Control Centre and tapping the power icon. Here is how to resume your iPhone, regardless of the iPhone model you own.

5. Clear the data of the Amazon app

A less frequent bug relates to the Amazon app’s cache. If the cache becomes corrupted, you may need to delete it to restore the app’s functionality. The only method to clear an iPhone app’s cache is to uninstall it from the App Store and then reinstall it. On Android, you can delete the Amazon app’s cache without uninstalling the app.

  •  Select Settings and select Apps.
  • Tap See all apps if necessary, then tap Amazon Shopping.
  •  Select Storage and Cache.
  •  Select Clear Storage.

6. Reinstall Amazon’s mobile app

Additionally, your Amazon application or some of its associated files may be corrupted. The solution is quite simple: uninstall the Amazon app from your phone and reinstall it from the app store on your device. You’ll be automatically signed out; therefore, you’ll need your Amazon account credentials to re-login.

7. Upgrade your mobile device’s operating system

Does the phone have pending updates that must be installed? If you have pending iOS or Android OS updates, the Amazon app could conflict with them. It is advisable to keep your mobile device’s operating system up-to-date to eliminate any potential bugs. Here is how to update the software on your Android device, and here is how to update the iOS on your iPhone.

Eric Joseph Gomes
Eric Joseph Gomes
Seasoned professional blog writer with a passion for delivering high-quality content that informs, educates, and engages readers.

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