Using Opal Card: To travel, simply add value to your current item, then tap on and tap off. Regardless of your travel, your expenses will never exceed the daily or weekly limits.
Opal is the smartcard ticketing system utilized in Sydney, the Blue Mountains, the Central Coast, the Hunter, and the Illawarra for public transportation. Before you depart, add value and tap on and off to pay your fare.
Activating a new or replacement Opal card that you obtained via phone or online application and to which you added value will be mandatory.
You can activate it online after receiving it in the mail.
Online activation of your Opal card
- Enter your Opal credentials.
- Please find your card. A link labeled “Card activation” will appear above your new card.
- After clicking or tapping the link, verify the card number and input the security number located on the card’s reverse.
- Touch the card to transfer the funds within sixty days if funds were added during card issuance and sixty minutes have passed.
- Tap within sixty days to view the remaining balance.
- You must allow sixty minutes from the time your card is activated for you to access your balance.
You must tap the balance on an Opal reader within sixty days to transfer it to the card.
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The advantages of registering an Opal device
You have associated your personal information with a registered the card. Consequently, you may:
- You can protect your balance by blocking access to your card if it is lost or stolen, preventing anyone else from using your funds.
- You can transfer the remaining balance from a misplaced, compromised, or stolen card to an alternative card.
- Users can set up registered cards to automatically top up when the card’s balance is low, eliminating the need to manually reload funds.
- Access and download your activity report to view a record of your card activity for the past 18 months. You can monitor your spending and share your activity statement with a third party, such as your employer or accountant.
- Select to receive SMS or email alerts if your account balance becomes depleted or if an automatic top-up is initiated.
- Link multiple Opal cards: You can link multiple cards to a single account so that you can manage and view them all from a single location, allowing you to keep track of all the cards for your family or household.
Examining the activity statement in Opal
Activity on your card is a log of all transactions that have occurred with that card. It displays your excursions, journeys, top-ups, and adjustments, allowing you to monitor your spending, verify that you paid the correct fare, and use it to file tax returns for business travel.
The website activity statement may not reflect all activities and balance for up to forty-eight hours.
If you do not tap on or off, the system will charge you the maximum default fare and mark your origin or destination as ‘unknown’. As an incomplete voyage, this does not contribute to the accumulation of your weekly travel reward.
On your bank statement, any Opal transactions, including card top-ups, that contain the symbols ‘TfNSW’ and ‘Opal’ in the transaction description will be identifiable.
How does one link an Opal card?
- Bypass the ‘Manage your Opal card’ prompt.
- Apply your username and password to log in.
- Input the value ‘Link card’ in the box adjacent to the Opal card image.
- Enter the security code and Opal card number of the card that you wish to associate with your account.
- Optionally, provide an alias for your Opal card.
- Bypass the ‘Link card’ prompt.
How do I utilize my Opal transit card?
Paying the adult fare and receiving the same travel benefits requires only tapping on and off the Opal reader with your contactless card or device. All Opal-enabled public transportation accepts contactless payments.
How do I verify the balance on my Opal card?
To check your Opal card balance, simply turn it on or off. You can also verify your balance at an Opal retailer or a top-up machine. Registered users should log in to their account, while non-registered users should use their Opal card number.
